FAQs

Yes. We deliver kitchen and bathroom products Australia-wide, to Perth, Sydney, Melbourne, Brisbane, Adelaide and regional areas, using trusted external couriers. Smaller items such as taps and accessories usually ship via Aramex, and bulky items like sinks, vanities and bathroom packages may go by freight. Some extra-large mirrors can only be delivered to Perth Metro addresses.

Shipping is calculated at checkout based on the product, its size and your delivery address. Questions about freight? Contact us.

In-stock items typically arrive in 5–10 business days. Non-stocked items usually take 10–18 business days. Many products are ordered in from our suppliers for your order, so lead times can vary by brand.

Yes. We send you tracking details as soon as your order is dispatched, so you can follow it door to door.

The courier will leave your parcel in a safe place. Please open and inspect it within 24 hours of arrival (see damaged goods below).

Yes. Choose Pickup – Hamilton Hill at checkout. Please choose your delivery method carefully: pickup orders don't include delivery, so if you later want it delivered, freight is charged at our standard rates. Pickup orders not collected within 30 days of us telling you they're ready may be treated as cancelled, and the 20% restocking fee applies.

Yes, within 30 days of delivery or collection. Change-of-mind returns are subject to:

• a 20% restocking fee (this is what our suppliers charge us)
• original shipping is not refunded, and return freight is at your cost
• items in their original, intact packaging ready for resale – box unmarked and undamaged, protective plastic and foam intact, and all accessories, wastes and tap parts untouched in their sealed packaging
• items that haven't been used or installed (custom or made-to-order items can't be returned)

Before we approve a return, please send your order number and date plus photos of the packaging (outside and inside), the contents in place and their overall condition. Once approved, items go back to our Perth warehouse – for some brands, such as Oliveri, the return location is Adelaide. Refunds are issued after inspection. Full details in our refund policy.

Many products are ordered in from our suppliers specifically for you. If you cancel for change of mind after your order has been placed with the supplier, a 20% restocking fee applies – including pickup orders.

Please inspect every item at delivery, and before signing the delivery slip if possible – for example, unbox a mirror and check the glass and frame straight away. If you notice damage, tell the driver so it's recorded. You must notify us within 24 hours of delivery, as the courier's transit insurance only covers claims lodged in that window. Email info@2magpies.com.au with:

• a photo of the front and back of the box
• a photo of the shipping label
• a photo of the box open with the item lying in it and the packaging in full view
• a close-up photo of the damage
• your order number, full name, delivery address, and whether you signed for it or it was left at the property

Please keep the damaged item and packaging until the claim is finalised. Once the claim is accepted, we'll send your replacement with a new tracking number. Never install a damaged item – we can't replace or refund damaged goods once installed.

Contact us within 7 business days of delivery and we'll arrange delivery of the correct item and collection of the wrong one.

Contact us via live chat or info@2magpies.com.au before uninstalling anything – many issues can be fixed with technical advice or a replacement part. Photos or videos help us resolve it faster. If a fault is confirmed within 30 days of delivery, you can choose an exchange or a refund. After 30 days we'll look to repair, replace or credit the item. Your rights under Australian Consumer Law are not affected.

Yes. All kitchen and bathroom products carry a minimum 12-month warranty, and many brands offer longer manufacturer warranties. Keep your proof of purchase, and make sure products are installed by a qualified professional, as DIY installation may void the manufacturer's warranty.

Yes. All our kitchen and bathroom taps meet Australian standards for WELS water efficiency and are WaterMark certified, so they're safe for drinking water and approved for installation by a licensed plumber. Learn more about WELS and WaterMark.

The key measurement is the hole in your benchtop, not the size of your old sink. To avoid altering your benchtop, choose a new sink whose cutout size matches your existing cutout. Measure the hole's length, width and corner radius before you order.

Yes. 2Magpies is an authorised reseller of Oliveri sinks and tapware and of Modern National bathroom products, so you get genuine stock with full manufacturer warranty.

Yes. Our Modern National bathroom packages include everything you need for a full bathroom in one order, in a range of colours.

Our taps, showers and accessories come in chrome, matte black, brushed nickel, brushed gold, gun metal, brushed bronze/brass, champagne, stainless steel and white. Shop by colour.

2Magpies is a Perth-based kitchen and bathroom specialist with a showroom in Hamilton Hill, Western Australia. We sell kitchen sinks, kitchen taps, basins, basin mixers, showers, toilets, heated towel rails, shaving cabinets, mirrors and bathroom accessories online, with delivery Australia-wide.