Terms & Conditions

By making a purchase on


you confirm your acceptance of these terms & conditions. Please read them carefully. To order goods through this website you must be at least 18 years of age and able to accept delivery within Australia.

1.)    Description of Goods

All images, descriptions, specifications and advertising on our site are intended to give an approximate description of the goods. We endeavour to provide product descriptions that are correct, but we advise that you seek technical advice from your qualified installer prior to commencing installation. We will not pay compensation for installation costs that have been incurred due to errors in description of goods listed upon this site. It is your responsibility to inspect the item you have received and ensure it's suitability prior to commencing installation.

Please note that plumbing materials and sizes may vary. Pipework, for example, may be copper or plastic, and connections may be 22mm, 15mm, push-fit, threaded and so on. It should be noted that it would be prudent to check prior to purchase that the connections required or included with any product sold on our website are suitable for installation to your specific plumbing supply, especially if a 'retro-fit' installation is intended, and existing products are tiled in. We will not be responsible for costs incurred if plumbing modifications are required.


We will not compensate you for missed appointments due to delays or damages. It is your responsibility to order items in good time and ensure they are undamaged and free from visual defect prior to engaging with an installer. 

We pride ourselves in offering the latest trending products in Australia at affordable prices.  Some of our products are not kept in stock and need to be specially ordered for you. Special orders may take upto 4 weeks to obtain.  Products that are in stock are despatched within 1-3 days from the date of order. If your order is not due to ship within 5 working days, we will endeavour to notify you by email or telephone where provided, and give you the option to wait, switch to an alternative product, or cancel your order and receive a refund. Goods are subject to availability and delay in delivery of goods is sometimes outside of our control. We accept no liability whatsoever in respect to late deliveries, and we strongly recommend that you do not book any plumber or installer to commence work before you are in receipt of the goods and have checked them over

3.)    Payment & Price

We are entitled to make adjustments to the price to take account of any increase in our supplier's prices or the imposition of any taxes or duties, or if due to an error or omission the price published for the goods is wrong. All goods must be paid for on completion of order, and all funds must be cleared prior to shipping. We accept most major credit and debit cards, including Visa and Mastercard and we also accept G Pay and Paypal.

We have taken reasonable precautions to avoid any errors or omissions to product information or pricing across the website. However, please note that orders will not be accepted if it becomes evident prior to being dispatched and invoiced that there are material errors or omissions that should not have been present. We reserve the right to refuse, cancel or refund any orders prior to dispatch and invoice without notice.

4.)   Delivery Charges

Estimated delivery charges are listed on each product page and the basket. An exact cost to your delivery address will display in the checkout to take into account which state you are in and those requiring international deliveries. Deliveries to remote areas of the country will incur a surcharge.